As a dentist you have a unique relationship with your patients in that you may only see them a couple of times a year. It’s hard to forge a relationship when you only see the other person every six months.
Luckily for dentists, there are some really innovative tools on the market to help streamline your communication to stay connected with your valuable patients all year long.
- Make sure your website is optimized for patients today. Contact information needs to be easily accessible, online appointing is preferred and above all, make sure it’s user friendly.
- Don’t just rely on the patient communication features that came standard with your practice management system. Enhanced communication solutions offer features like real-time text messaging straight from the front desk computer and software that can automatically fill the holes in the daily schedule.
- Always follow up with a survey. Post-appointment surveys not only demonstrate your commitment to patient satisfaction, but help you gain valuable insights about the overall patient experience and allow you to correct any weaknesses that may exist.
For more tech-centered strategies for dental patient communication, check out my Dental Products Report article here.
